Refund Policy

Technical issue on our end

If the plugin has a critical bug or is fundamentally broken due to a fault on our side, and our support team is unable to resolve it within a reasonable timeframe, you are eligible for a full refund.

Plugin doesn't match its description

If the plugin clearly does not perform the features listed on its store page and we cannot address the discrepancy, a refund will be granted.

Duplicate purchase

If you accidentally purchased the same plugin twice, contact us within 48 hours and we will refund the duplicate charge.

Purchase within 48 hours

Refund requests submitted within 48 hours of purchase are considered on a case-by-case basis, provided the plugin has not been actively used on a live server.

Change of mind

We do not offer refunds simply because you changed your mind or no longer need the plugin. Please review the store page carefully before purchasing.

Incompatibility caused by third-party plugins

If the plugin conflicts with another plugin on your server that is not maintained by LunarPlugins, this does not qualify for a refund. Our support team can assist in diagnosing compatibility issues.

Server misconfiguration

Refunds will not be granted if the issue is caused by incorrect server setup, unsupported server software, or failure to follow the installation guide.

Requests outside the ticket system

Any refund request made outside of an official Discord support ticket will not be considered, regardless of the reason.

Requests after 30 days

Refund requests submitted more than 30 days after the purchase date will not be accepted under any circumstance.

Support comes first

Before a refund is considered, our team will always attempt to resolve your issue. Most problems can be fixed quickly — open a ticket and give us a chance to help.

Abuse of the refund system

Repeatedly purchasing and refunding plugins, or providing false information in a ticket, will result in a permanent ban from LunarPlugins.